Thank you for choosing to shop at www.frostbinco.com! We are committed to providing you with high-quality products and services. If you are not satisfied with your purchase, please refer to the following refund policy:
1. Refund Eligibility
Customers can apply for a refund within 7 days of receiving the goods.
Refunds are applicable to unused, undamaged products in their original packaging. All products must include original packaging, instructions, and accessories.
2. Refund Application Process
Please contact us via our customer service email photicchest@frostbinco.com and provide the following information:
Order number
Your name and contact information
Reason for refund
Photos of the product (if applicable)
We will contact you within 2 business days of receiving your refund request to confirm the request.
3. Return Shipping Costs
If the refund is due to product quality issues, incorrect items, or other errors caused by us, we will bear the return shipping costs.
If the refund is due to personal reasons (e.g., dislike, incorrect purchase, etc.), the customer will be responsible for the return shipping costs.
4. Refund Processing Time
Once the returned goods have been inspected and confirmed to meet the refund conditions, we will process the refund within 5 business days.
The refund will be returned using the payment method used at the time of purchase, and may require additional processing time depending on your bank or payment provider.
5. Special Circumstances
For promotional or discounted items, refunds are generally not supported once the transaction is complete, but you can contact our customer service for negotiation in special circumstances.
6. Contact Us
If you have any questions or need assistance during the refund process, please feel free to contact our customer service team. We are dedicated to serving you.
Email: photicchest@frostbinco.com
Thank you for your trust and support of www.frostbinco.com. We look forward to providing you with better products and services!