Welcome to our e-commerce website (hereinafter referred to as “this website”). The following shipping terms apply to all shipping and delivery services related to your purchases on this website. Please read these terms carefully before placing your order.
1. Shipping Location
All orders will be shipped from our warehouse in Mexico. We will process your order as quickly as possible and provide a range of delivery options for you to choose from.
2. Logistics Partners
We partner with the following logistics and delivery companies to ensure efficient and secure delivery services:
Estafeta: Provides fast city and intercity delivery services for your orders.
DHL: Provides reliable international and domestic express delivery services, ensuring timely delivery.
FedEx: Offers various shipping options, including standard and expedited delivery.
3. Delivery Area
We currently support delivery to major cities and towns within Mexico. If your area is not within our delivery range, we will provide a corresponding notification in your order.
4. Shipping Costs
Shipping costs are determined by the weight, dimensions, and shipping method of your order. You can view the specific shipping costs at checkout.
During specific promotional periods, orders meeting certain conditions may be eligible for free shipping. Specific terms will be listed in the promotion details.
5. Order Processing Time
Once your order is confirmed and payment is successful, we will process and ship your order within 2 business days.
You will receive an email after shipment with your tracking number and shipping information.
6. Estimated Delivery Time
Standard delivery usually takes 5 business days (the exact time may vary depending on the region).
The estimated delivery time for expedited delivery services is generally 2 business days.
7. Delivery Issues
If your package is damaged or lost during transit, please contact our customer service team within 48 hours of receiving the package so that we can take timely action to resolve the issue.
For cases of delayed delivery, we will investigate the situation and strive to resolve the problem.
8. Order Cancellation and Modification
Once processing begins, we will not be able to cancel or modify your order. If you need to modify your shipping address or payment information, please contact us as soon as possible.
9. Contact Us
If you have any questions about the shipping terms or need assistance, please feel free to contact our customer service team:
Email: photicchest@frostbinco.com
Thank you for choosing our e-commerce platform, and we look forward to providing you with an excellent shopping experience!